FAQ

Fire plate

What steel are your fire plates made from?

We use fine-grain structural steel for our fire plates. Fine-grain structural steel is of very high quality and conducts heat best. Stainless steel is not suitable for fire plates as it deforms too much when heated and also does not create any temperature zones.

How do I look after my hotplate?

After grilling, simply scrape the leftovers into the fire and rub the plate with a little oil and kitchen paper. This will protect it from rust until the next barbecue.

How do I burn in my fire plate?

The griddle is baked on before first use, giving it a patina. The patina prevents the meat from sticking and protects the plate from rust. The patina is created by repeatedly baking with oil. However, this is not rocket science and you can even grill on unseasoned fire plates, you just need a little more oil.

In which direction does the fire plate curve?

This is a 50:50 chance and depends on the rolling direction of the sheet in the steel mill. The curvature appears within a few minutes after the first heating and does not change afterwards. If the hot plate curves upwards, you simply have to turn it once. Incidentally, it is precisely this curvature that makes grilling with the fire plate so special, fat and meat juices run into the fire and the food gets delicious roasted flavours.

Flavour bar

Does a film have to be removed before first use?

No, we do not use foiled sheet metal, as the laser cutting of the sheet metal would burn foil residue, which would then stick to the sheet metal.

What makes your flavour bars different from others?

The flavour bars are edged with a bending foil, this processing is more complex, but we can guarantee that no bending marks remain on the surface.

Plancha

Does the plancha slip when I put it on the grill?

No, our planchas are made of 4 mm stainless steel and are therefore very stable and heavy. We can therefore definitely allay any fears that the plancha might slip when grilling

Can the plancha bend?

No, guaranteed not. And if something does happen, our Grill Grid Family guarantee applies and we will send you a new plancha immediately.

Is the plancha suitable for induction?

Yes, we make the plancha from magnetic stainless steel, so it can also be used on an induction hob.

General questions

Which stainless steel do you use?

We use food-safe V2A stainless steel for the manufacture of our products. We pay particular attention to the place of manufacture of the stainless steel, because not all stainless steel is the same and often ‘Far East stainless steel’ is used here, the exact composition of which is not known.

Does stainless steel need to be baked?

Stainless steel parts generally do not need to be baked on. It is sufficient to heat the grill slowly when using the parts for the first time, whereby the grill does not need to be heated to the maximum temperature.

How quickly do you deliver?

What you order today will be dispatched tomorrow. This does not apply to customised products and large orders with several individual parts, as well as forwarding goods.

Where do you produce your articles?

All our steel and stainless steel products are 100% manufactured and produced in Germany! We are unique in the barbecue industry and very proud of this.

How high are the shipping costs?

We ship all our products in Germany free of charge. We have listed the shipping costs to other European countries under ‘Shipping costs & delivery’.

How is the item dispatched?

We usually ship our items with DHL. Shipments larger than the DHL maximum size of 120x60x60 are sent with GLS.

Where can I buy your products?

We only sell products that we have developed ourselves and not merchandise. We want to avoid an additional trade margin. That's why we have no dealers and ship directly from our workshop to your garden.

Can I also view Grillrost products live?

Unfortunately not, we don't have a shop or showroom, just our workshop.

Can I also buy vouchers at Grillrost?

Of course, our vouchers are very popular as gifts for barbecuers. We have listed them in our Equipment category.

Do you also ship abroad?

Yes, we ship to all European countries. If you are travelling further afield, please enquire beforehand.

What payment methods are available for barbecue grills?

You can pay by PayPal, credit card, instant bank transfer, Klarna invoice and bank transfer.

Can I return my item?

Of course, this is not a problem for unused items and we don't take the deadline ± a few days too seriously. Unfortunately, returns are not possible for personalised or made-to-measure products.

Do you offer a guarantee on your products?

Yes, the Grill Grate Family Guarantee :-) We are convinced of our products and if something does break after the statutory warranty period, we will take the blowtorch in our hands and find a solution.

Do you only make barbecue products?

Yes, we have specialised purely in barbecuing and do it with heart and passion.

Is stainless steel magnetic?

Stainless steel can also be magnetic! Depending on the product, we use the appropriate stainless steel of material numbers 1.4301 and 1.4016. Both grades are food-safe V2A stainless steel, whereby grade 1.4016 is magnetic and 1.4301 is not or hardly magnetic.